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Health Care: Why should you use Salesforce Web Applications to eliminate Phone Calls and Emails

Apr 12, 2022 | Latest Grid Posts, Salesforce

Have you ever thought about creating Customers’ Communities with Salesforce integration ? In this case, you would most likely build one with Salesforce Data.

Salesforce Web Applications are used to streamline communication between Customers, Students, Companies, and Partners. Also, in this article, you will learn – why should you use Salesforce Web Applications to eliminate Phone Calls and Emails.

Along with above details, we will also be discussing the importance of Salesforce Web Applications, relation between Health Care and Web Applications (Salesforce), and why should you use Salesforce Web Applications.

Note: You can always Jump to the section That contains the quick answer to the subject.

Introduction to Salesforce Web Applications

Salesforce Web Applications refer to integrated Web Applications with Salesforce, such as Websites, Portals, and Communities. With Salesforce Web Apps, you can create applications for Clients and Partners, applications That efficiently read and write data from/to Salesforce.

There are so many Use Cases of Salesforce Web Applications. In this case, you can create Web Applications and Communities for students, internal or external employee(s), and Customers.

To get started with Salesforce Web Applications, you will need to sign up and use a No Code Portal for the purpose. A No Code applications quickly enables you to get started with building a Salesforce Web Application with no Coding involved in the process.

Purpose of Salesforce Web Applications

Salesforce Web Applications are used to create, run, and manage Salesforce specific communities on the Internet. Please, Salesforce Web Applications are used in any industry, type of audience, or audience. However, the aims are same for all niches and Industries.

For example, if you need to put Employee(s), Staff, Partners, Customers, and Sales Team on the same Table, you will need to build a Salesforce Web Application (Community) in this case, which makes sharing of information, data, and documents seamless across various users’ devices.

Health Care and Salesforce Web Applications

The way we can build Salesforce Web Applications for any audience, we can also build Patients’ Communities in the same manner.

When it comes to building and running Salesforce Web Applications in Health Care industry, here is a list of possible Use Cases of Salesforce Web Applications for Health Care patients.

  • Facilitate Intake Forms Receiving
  • Post Appointment Feedback
  • Facilitate Patients with seamless Digital Experience
  • Seamless Patients Check-ins
  • Online Knowledge Base and Forum Communities

There are many reasons why would you like to create and run a Salesforce Web Application community for Patients. However, it also depends on organisational policies regarding providing access of Patients to an Online Web Application.

Why use Salesforce Web Applications in the Health Care Industry ?

Among so many features, you should start using Salesforce Web Applications for Patients if you aim at achieving online Knowledge Base for patients or wan to provide Online Appointment and Reservation facility to Health Care patients.

Possibilities are unlimited. It depends on what you want to provide your Patients. When identified, you can quickly create Salesforce Web Communities for Patients with drag and drop User Interface.

Health Care Industry: How to eliminate Phone Calls and Emails with Salesforce Web Applications ?

In below lines, you will learn – how Salesforce Web Applications help you eliminate Phone Calls and Emails when it comes to Patients Appointments, Educating them, or help them solve minor problems.

As Salesforce Web Applications work on the Internet, you can also extend Salesforce Data Account with Forms and Surveys from Patients. In this case, you will be able to increase information regarding your products and services. This Knowledge Base can teach Patients how to do minor routines, such as setting up Appointments with online Web Applications. Having That clarified, a Salesforce based Web Application for Health Care patients facilitates individuals solve their issues without visiting health consultants.

Now, the question is – how to eliminate the Phone Calls and Emails with Salesforce Web Applications.

Let’s clarify the matter in more details.

Once you stop sending emails manually, and build an Application that supports File Uploads and Forms, such as Surveys – your patients can automatically enrol in Test, Appointments, and Meetings without making any Phone Calls or sending Emails. In this case, flexible Web Applications can even direct Patients do their required Tasks, without human intervention involved in the process.

This is one of the ways you can eliminate Phone Calls and Emails with Salesforce Web Applications.

Let’s proceed to address a different Use Case.

You can also build a Salesforce Web Application with 3rd party scripts, helping you set an auto-responder to Phone Calls. In this case, once a Patient’s call is missed or not being picked, the system automatically sends directional messages to the Caller. Also, you can set Email Auto-responders in the same manner, which helps you capture users’ emails and send them directional, promotional, or educational emails automatically. You can also filter various audience this way and let them receive the most relevant emails across different platforms.

Another case, we can use Salesforce Web Applications in a more robust manner is, to use the Live Chat support in our Web Applications.

By doing so, your Patients can automatically proceed to start a Chat Session with you, once they land on your website. This is a seamless way to get connected with Patients who are visiting a special page of your website / web application.

Live Chat Sessions make contacts in real Time between the vendor and customers. In this case, you as a Health Practitioner are the Vendor while Patients are addressed as Customers in this scenario.

Please note, by eliminating Phone Calls and Emails, we mean the Contact attempts manually made through Phone Calls and Emails. By running a Web Applications that facilitate Patients in a different manner, can efficiently help vendors eliminate Phone Calls and Emails.

How to get started with Salesforce Web Applications ?

If you want to get started with Salesforce Web Applications, you will need to use a No Code platform for the said purpose. A No Code platform in this case helps users create Salesforce Web Applications and Communities with no Coding involved.

Here is an example of a No Code Web Application for Health care individuals, built with a No Code platform for Salesforce and SAP – Titan DXP.

To get stared, you can request a Demo version of the No Code Tool for Salesforce Web Applications and Health Care communities.

Once completed, you will be able to get into a No Code Interface to create a Health Care Web Application for your Patients’ Base. In this case, analyzing the below Screenshot will help you understand how Web Applications in Health Care industry work with No Code applications.

Please note, you can provide Knowledge, Tools, and Services to Health Care Patients with a Salesforce Web Application. This is how a Salesforce Web Community for Health Care patients should work in real world.

Conclusion

We covered – how to create and use a Salesforce Web Application for Health Care patients. Also, we stressed enough on eliminating Phone Calls and Emails with a Salesforce Web Application portal for Patients.

You can literally imagine variations of Use Cases when it comes to implementing Salesforce Web Applications. However, building a Web Community for Patients that efficiently address company’s policies is of great value to Health Care a client base.

If you are interested in learning more about Salesforce web Communities for Health Care individuals, head over to this Knowledge Base. You can also join the conversation in the comments to let us know your thoughts.

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